• Cancellation & refund policy

    Thank you for shopping with Casa Veda. We aim to provide a satisfying and enjoyable shopping experience. Please review our Cancellation & Refund Policy below:

    1. Cancellation Policy:

    • Order Cancellation: You may cancel your order within [3] days of placing it. After this time frame, the order will be processed, and cancellation may not be possible.
    • Cancellation Procedure: To cancel an order, please contact our customer support at info@casa-veda.com with your order number and reason for cancellation.

    2. Refund Policy:

    • Refund Eligibility: Refunds are issued based on the following criteria:
    • Refund Process: To initiate a refund, please contact our customer support at info@casa-veda.com with your order number, details of the issue, and any relevant supporting documentation (e.g., photos of damaged items).
    • Refund Timeframe: Refunds will be processed within [7] business days after the return is received and inspected.

    3. Returns:

    • Return Authorization: Before returning any items, please contact our customer support for authorization and instructions.
    • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective product or an error on our part.
    • Return Condition: Returned items must be in their original condition, unused, and with all original tags and packaging.

    4. Contact Us:

    • If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at info@casa-veda.com.

    5. Changes to this Policy:

    • Casa Veda reserves the right to update or modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website.

    By placing an order with Casa Veda, you agree to the terms of this Cancellation & Refund Policy.